Shipping policy
Shipping Policy
SHJRLP Designs Limited (trading as SHJRLP Designs) sells made-to-order products. Items are printed after you order, then shipped by our print partner and their carrier. We do not hold stock in our London office, so parcels are sent from the print facility handling your order, which may be in the UK, the EU, the US or another country.
Nothing in this policy limits your legal rights if goods are late in a way the law treats as a breach, or if they arrive damaged or faulty.
Processing and production
Orders usually go to production after payment is confirmed. Production commonly takes 2–7 business days. Busy periods, holidays and some product types (for example embroidery) can take longer.
Once an item is in production we often cannot change the address, upgrade shipping, or cancel. Email shjrlpdesigns@gmail.com immediately if you need a change. We will try, but we cannot promise it.
Delivery estimates
Delivery time is production plus transit. The options and prices at checkout are the ones that apply to your order.
As a guide only:
- After dispatch, many domestic deliveries take about 2–8 business days, depending on the service selected.
- International transit is often about 10–30 business days.
- Faster services, where offered at checkout, are shorter. They are still estimates.
Weekends and public holidays are not business days. Customs, weather, peak seasons and carrier issues can add time. We will not treat an estimate as a guaranteed delivery date.
If items in one order print at different facilities, they may arrive in more than one parcel.
Tracking
When your order ships we will send tracking if the carrier provides it. Tracking can take several business days to update after the label is created, especially on international services.
Your address
You are responsible for a complete, accurate delivery address.
Please:
- use Latin characters
- keep address lines reasonably short
- include your phone number where the form asks for it
- check spelling, postcode and apartment or building details
We do not validate addresses before printing. If a parcel is delayed, returned or lost because of an address error you supplied, a reprint may be chargeable.
PO Boxes can cause problems with some services. If you use a PO Box, delivery may be slower or unsuccessful.
Customs, duties and taxes
For deliveries outside the print facility’s country, the parcel may go through customs.
Import VAT, duties and brokerage fees are the recipient’s responsibility unless the checkout total clearly includes them. We are not VAT registered. We cannot control how customs handle a parcel or how long clearance takes.
If you refuse a parcel at customs, we may not be able to recover it or refund shipping.
Failed or missing delivery
If tracking shows delivered but you do not have the parcel, check with neighbours and your local collection point, then email us with the order number and tracking.
If a parcel is returned as undeliverable or does not arrive, contact us. We will use the carrier information and then reprint or refund as set out in our Refund Policy. A reprint needed only because of an incorrect address you supplied may be chargeable.
Damaged in transit
If a parcel arrives damaged, email shjrlpdesigns@gmail.com within 30 days of delivery with your order number and photos of the packaging and the item. You do not need to post it back unless we ask. We will arrange a reprint or refund under our Refund Policy.
Free size-exchange shipping
If we approve a free size exchange under our Refund Policy, we cover standard shipping of the replacement to the original delivery country. Upgraded shipping or a new destination country is payable by you before we reprint.
Lost parcels
If tracking stops or the carrier confirms a loss, email us. We will investigate with our print partner and then reprint or refund as appropriate.
Contact
SHJRLP Designs Limited
Trading as SHJRLP Designs
70-78 Sutherland House
Second Floor Right
London
NW9 7BT
United Kingdom
Email: shjrlpdesigns@gmail.com
Tel: +44 7346 816191
Company number: 17433802