FAQ

Quick answers to the questions we hear most. Can't find what you need? Email us at support@shjrlpdesigns.com.

Ordering & production

How long until my order ships?
Every item is made to order, so it's printed after you order rather than pulled from a shelf. Production usually takes 2–7 business days, depending on the product. Busy periods and some product types (like embroidery) can take a little longer.

Can I change or cancel my order?
Email us as soon as possible at support@shjrlpdesigns.com. If your item hasn't gone into production yet, we'll do our best to change or cancel it. Once printing has started, we usually can't stop it.

Shipping & delivery

How long does shipping take?
Total delivery time is production plus transit. As a guide, domestic deliveries typically take about 2–8 business days after dispatch, and international deliveries typically take about 10–30 business days. These are estimates, not guarantees — see our Shipping Policy for full details.

Will I get tracking?
Yes. Once your order ships, we'll send tracking information if the carrier provides it. It can take a few business days to update, especially for international shipments.

Do I have to pay customs or import fees?
Possibly, if your order is shipped from outside your country. Any import VAT, duties or brokerage fees are the recipient's responsibility unless your checkout total clearly included them. We're not VAT registered.

What if my order arrives in more than one parcel?
If items in your order are printed at different facilities, they may ship separately and arrive on different days.

Sizing

How do I know what size to order?
Check the size chart on the individual product page before ordering — measurements can vary slightly between garment styles. Our general Size Guide explains how to measure yourself and compare against those charts.

What if I ordered the wrong size?
We offer one free size exchange on eligible apparel items within 30 days of delivery — same design and colour, different size. See the "Free size exchange" section of our Refund & Returns Policy for the details and how to request one.

Returns, exchanges & faults

What's your return policy?
Because every item is made to order specifically for you, we don't offer returns for change of mind. If something arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number, a short description, and photos — we'll arrange a reprint or refund. Full details are in our Refund & Returns Policy.

My order hasn't arrived — what do I do?
First check the tracking link we sent you, and check with neighbours or a local collection point if tracking shows it as delivered. If it's genuinely missing or lost in transit, email us at support@shjrlpdesigns.com with your order number and we'll investigate.

Products & care

How should I care for my item?
Care instructions vary by product and are included on the individual product page (and on a care label for apparel). As a general rule for printed apparel, wash inside out on a cool, gentle cycle and avoid tumble drying on high heat to help the print last.

Will the colours match exactly what I see on screen?
We do our best to represent colours and designs accurately, but screens vary, and small variations in print placement (around 1.3cm / 0.5 inch) are normal on printed items and aren't considered defects.