Refund policy
Refund and Returns Policy
SHJRLP Designs Limited (trading as SHJRLP Designs) sells made-to-order print-on-demand products. Each item is printed after you order it.
Nothing in this policy limits your legal rights if goods are faulty, not as described, or not of satisfactory quality (Consumer Rights Act 2015).
Our 30-day promise
Contact us within 30 days of delivery at shjrlpdesigns@gmail.com. We will help with faults as a matter of course. We also offer a one-time free size exchange on eligible items, even though the item cannot be put back into stock.
Free size exchange (goodwill)
If the size is wrong, you may request one free replacement in a different size for that item, if all of the following apply:
- you email us within 30 days of delivery
- you include your order number and the size you need
- the item is a standard apparel or similar sized product (not a fully custom one-off we have agreed in writing)
- you have not already had a free size exchange on that order line
- the replacement is the same design and colour, different size only
You do not send the original item back to us. Please do not donate or dispose of it until we confirm the exchange, in case we need a photo.
We cover the reprint and standard outbound shipping of the replacement to the original delivery country. If you want upgraded shipping, a different design or colour, or delivery to a new country, any extra cost is payable by you before we reprint.
This exchange is a goodwill policy from us. It is not a Printify return. We cannot offer unlimited reprints or exchanges for repeated size changes on the same item.
Change of mind or wrong colour
We do not offer a free reprint solely because you changed your mind or ordered the wrong colour. If you still want a different colour or design, we can place a new paid order for you.
If your situation is difficult (for example a gift arrived too late through no fault of yours), email us. We will consider a goodwill gesture where we reasonably can.
Damaged, defective or incorrect items
If your order arrives damaged, with a printing or manufacturing fault, or is the wrong item, email us within 30 days of delivery at shjrlpdesigns@gmail.com.
Please include:
- your order number
- a short description of the problem
- clear photos of the issue and of the whole item
You do not need to post the item back unless we ask you to.
We will offer a reprint or a refund. Small variations in print placement on direct-to-garment products (around 1.3 cm / 0.5 inch) are normal and are not treated as defects.
Faulty or mis-described goods are handled under your legal rights. They are separate from the free size-exchange limit above.
Failed or missing delivery
If a parcel is returned as undeliverable or does not arrive, contact us. We will look at the carrier information and then either reprint or refund as appropriate. A reprint caused only by an incorrect address you supplied may be chargeable.
Cancellation before production
Email us as soon as you need to change or cancel. Once an item has gone to print we often cannot stop it. If we catch it in time, we will cancel and refund.
Personalised and made-to-order goods
Items printed with a design, size and colour you selected are made to order. The legal 14-day cooling-off right for distance sales does not usually apply to goods made to your specification or clearly personalised. It may still apply to some non-personalised items. If you believe it applies to your order, email us.
Refunds
Approved refunds go back to your original payment method. We aim to process them within 10 business days of approval. Your bank or card provider may take longer to show the money.
If more than 15 business days have passed since we confirmed a refund and you have not received it, email shjrlpdesigns@gmail.com.
How to contact us
SHJRLP Designs Limited
Trading as SHJRLP Designs
London, United Kingdom
Email: shjrlpdesigns@gmail.com
Tel: +44 7346 816191
Company number: 17433802